Rapid Site Response
Commissioning When You Need It
12 Months of Remote Monitoring
No Exceptions
The Intelligent Comfort Guarantee: Our Promise to Every Project
The commercial HVAC industry has earned a reputation for one thing: disappearing after the sale. Consultants specify equipment based on a manufacturer's promises. Contractors install it under programme pressure. And when the system develops a fault six months later, the supplier is unreachable, understaffed or simply uninterested.
We built ICG Heat Pumps specifically to be the opposite of that experience. The Intelligent Comfort Guarantee is not a marketing slogan. It is a structured support framework that every significant project receives as standard. It exists because we believe that supplying excellent equipment is only half the job. The other half is making sure it performs as designed, for years, not just weeks.
expertise you can rely on
What the Guarantee Includes
A Dedicated Project Manager
Every significant project is assigned a named project manager who is your single point of contact from order through to handover and beyond. They coordinate design support, logistics, site visits and commissioning. They know your project. They know your programme. They answer their phone.
Installation Site Visits
Our engineers visit site during the installation phase to verify that the equipment is being integrated correctly. We check hydraulic connections, electrical supply, control wiring and plantroom configuration against the design specification. This is not a courtesy call. It is a quality assurance inspection that prevents commissioning failures and expensive rework.
Commissioning When You Need It
We guarantee that a commissioning engineer will be available in line with the project programme. On a live construction site, every day of delay costs money, disrupts follow-on trades and erodes confidence in the supply chain. We treat your programme as seriously as you do.
On-Site Response When You Need It
If your system develops a fault that cannot be resolved remotely, our technical team will be available to visit site at short notice. This commitment covers all significant projects during the first year of operation and further if an ICG Heat Pumps service contract is in place.
Remote Monitoring for the First 12 Months
Every system we commission is connected to our remote monitoring platform for the first year of operation. Our engineering team will be monitoriing the system for faults, if there is an issue it is likely that we see it first and we act on it, often before the building occupants notice any change in comfort. Remote Monitoring is also available as an option with all ICG Heat Pumps service contracts.
Testimonials
Engineering Support You Can Actually Rely On
“The service ICG have provided has been superb. Units delivered on the date agreed with no issues. The location for the ASHP delivery was extremely tight. The delivery driver was very helpful and polite. Look forward to working with ICG Heat Pumps on future projects.”
Paul Holmes, Project Manager, G&H
Why This Matters
Confidence for Consultants,
Contractors and Owners
For the M&E Contractor
For the M&E contractor, this guarantee means reduced call-back risk and a supplier who shares accountability for the system's performance at handover.
For the Building Services Consultant
For the building services consultant, it means the equipment you specified will actually perform as your design intended, protecting your professional reputation.
For the Estates Manager and Building Owner
For the building owner, it means a heating system that works, a supplier who cares and a clear line of accountability if anything goes wrong.
The ICG Difference
Confidence From Design to Operation
We are small enough to care about every project and big enough to deliver on our promises. That is not a tagline. It is how we operate. Our engineering team has direct access to the technical departments of Midea, Euroklimat and Clivet, meaning we can resolve complex issues faster than any generic distributor. When you work with ICG, you get the personal attention of a specialist and the technical depth of our global manufacturing partners.
Direct access to our engineering team
Independent, application-first equipment selection
Faster resolution through direct manufacturer technical support
Global manufacturing capability with local accountability
We do not just sell equipment. We take responsibility for the outcome.
Take the Next Step
Ready to Discuss Your Project?
Contact our engineering team to request a technical consultation, a compliance pack or a system design review.
Commissioning To Fit Your Time Scales
Rapid On-Site Response
Remote Monitoring
